Privacy Policy
Your privacy matters deeply to us. This comprehensive policy explains how silvionarex protects, processes, and respects your personal information when you use our trading education platform.
Information We Collect
Personal Information
When you register for our trading education courses or use our market analysis tools, we collect information you voluntarily provide. This includes your name, email address, phone number, and educational background. We also gather details about your trading experience level and learning objectives to customize your educational journey.
During course enrollment, we may request additional information such as your professional background, investment goals, and preferred communication methods. This helps us deliver personalized learning experiences tailored to your specific needs and career objectives.
Technical Data
Our platform automatically collects technical information to improve your learning experience. This includes your IP address, browser type, device characteristics, operating system, and interaction patterns within our educational platform.
We track how you navigate through our courses, which lessons you complete, your assessment scores, and time spent on different modules. This data helps us identify areas where students need additional support and continuously enhance our educational content.
Learning Analytics
To personalize your education experience, we analyze your learning patterns, progress rates, and areas of interest within our trading curriculum. We monitor quiz performances, forum participation, and engagement with our market analysis tools to provide targeted learning recommendations.
How We Use Your Information
Educational Services
Your information primarily supports your educational journey with silvionarex. We use personal data to provide access to courses, track your progress, issue certificates, and offer personalized learning pathways based on your goals and performance.
Our instructors may access your learning history to provide targeted feedback during mentoring sessions. We also use this information to recommend additional courses or specialization tracks that align with your developing expertise in trading and market analysis.
Communication and Support
We contact students regarding course updates, new learning opportunities, and important platform announcements. Our support team uses your information to address technical issues, answer educational questions, and provide assistance with course materials.
Occasionally, we send surveys to gather feedback about your learning experience. Participation is voluntary, but your insights help us improve course quality and develop new educational resources that better serve our student community.
Platform Improvement
Aggregated, anonymized data helps us understand how students interact with our platform. We analyze trends in course completion rates, popular learning topics, and common challenges to enhance our curriculum and platform functionality.
Data Protection Under South African Law
silvionarex complies with the Protection of Personal Information Act (POPIA) and maintains strict data protection standards. We implement comprehensive security measures and respect your rights as outlined in South African privacy legislation.
Data Sharing and Disclosure
Educational Partners
We share minimal necessary information with certified trading mentors and guest lecturers who contribute to your education. These partners sign strict confidentiality agreements and only access information relevant to their teaching responsibilities.
When we collaborate with financial institutions for educational webinars or market analysis sessions, we may share aggregated student interest data to ensure relevant content delivery. Individual student information is never disclosed without explicit consent.
Service Providers
Trusted third-party services help us deliver our educational platform. This includes cloud hosting providers, email services, learning management systems, and analytics tools. All providers must meet our strict data protection standards and comply with applicable privacy laws.
Legal Requirements
We may disclose information when required by South African law, regulatory authorities, or valid legal processes. This includes compliance with financial education regulations and cooperation with law enforcement investigations when legally mandated.
Your Privacy Rights
Access Your Data
Request a comprehensive report of all personal information we hold about you, including your learning progress, course history, and communication records.
Correct Information
Update or correct any inaccurate personal information in your student profile, course preferences, or contact details through your account settings.
Delete Your Account
Request deletion of your personal information, though we may retain certain educational records as required by law or for legitimate educational purposes.
Data Portability
Receive your personal data in a structured, machine-readable format to transfer to another educational platform or service provider.
Restrict Processing
Limit how we process your information while maintaining access to essential educational services and course materials you've purchased.
Object to Processing
Opt out of marketing communications, analytics tracking, or other non-essential data processing while continuing your educational program.
Data Security Measures
Technical Safeguards
Our platform employs industry-standard encryption to protect your data during transmission and storage. We use secure HTTPS connections, encrypted databases, and regular security audits to maintain the highest protection standards.
Access to student information is strictly limited to authorized personnel who require it for educational or support purposes. All staff members receive comprehensive privacy training and sign confidentiality agreements.
Physical Security
Our servers are housed in secure facilities with 24/7 monitoring, biometric access controls, and redundant backup systems. We maintain multiple data centers to ensure continuity of educational services and data protection.
Incident Response
Should a data security incident occur, we have established procedures to respond quickly, assess the impact, and notify affected students within 72 hours as required by law. We continuously monitor our systems for potential security threats.
Data Retention and Deletion
| Data Type | Retention Period | Purpose |
|---|---|---|
| Student Registration Information | 7 years after course completion | Educational records and certificate verification |
| Course Progress Data | 5 years after completion | Continued learning support and recommendations |
| Communication Records | 3 years after last contact | Customer support and quality assurance |
| Technical Logs | 2 years | Security monitoring and platform optimization |
| Marketing Communications | Until withdrawal of consent | Educational updates and course announcements |
After retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. Some aggregated, non-identifiable data may be retained longer for educational research and platform improvement purposes.
International Data Transfers
Cross-Border Processing
While silvionarex primarily operates within South Africa, some of our educational technology partners and cloud services may process data in other jurisdictions. We ensure all international transfers comply with POPIA requirements and maintain adequate protection standards.
Before transferring data internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or binding corporate rules to ensure your information remains protected according to South African privacy standards.
Cookies and Tracking Technologies
Essential Cookies
Our platform uses necessary cookies to maintain your login session, remember your course progress, and ensure proper functionality of our learning management system. These cookies are essential for providing educational services and cannot be disabled.
Analytics and Performance
We use analytics tools to understand how students interact with our courses and identify areas for improvement. You can opt out of these analytics cookies through your browser settings without affecting your ability to access course materials.
Managing Cookie Preferences
You can control cookie settings through your browser preferences or our cookie consent tool. Disabling certain cookies may limit some platform features but won't prevent access to your enrolled courses and essential learning resources.
Children's Privacy
silvionarex's trading education programs are designed for adults aged 18 and older. We do not knowingly collect personal information from minors under 18 years of age. If we discover that we have inadvertently collected information from someone under 18, we will promptly delete that information from our systems.
Parents or guardians who believe their child has provided personal information to silvionarex should contact us immediately so we can take appropriate action to remove such information and prevent future unauthorized access.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data processing practices or legal requirements. Students will be notified of material changes through email and platform announcements at least 30 days before implementation.
Continued use of our educational platform after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may request account closure and data deletion within the notice period.
Contact Our Privacy Team
For privacy-related questions, data requests, or concerns about how we handle your information, please contact our dedicated privacy team:
Email: privacy@silvionarex.com
Phone: +27 83 790 4251
Address: Van Dalen Road North Willowbrook, Ruimsig,
Roodepoort, 1724, South Africa
We aim to respond to all privacy inquiries within 5 business days and data requests within 30 days as required by South African law.